Frequently Asked Questions
Everything you need to know about your Stüssy order.
How long does shipping take?
Most orders are processed within 2-3 business days. Delivery times vary by location, but domestic orders typically arrive within 5-7 business days.
What is your return policy?
We accept returns on unworn, unwashed merchandise with original tags attached within 30 days of the delivery date. Please note that certain limited-edition releases may be final sale.
Do you restock sold-out items?
We occasionally restock core staples, but many of our seasonal collections and collaborations are limited runs and will not be restocked once sold out.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it's placed?
To ensure fast shipping, orders are processed immediately. Once an order is placed, we are unable to make modifications to the items or the shipping address.
How can I track my package?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery.